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AFTER-SALE SERVICE
Services For Sale
CUMOND attributes its success to its innovative engineered designs, stringent manufacturing standards and inventive marketing, all of which rely on the experience of the people who understand your business and your needs.
Here at Cumond we are committed to our customers and we pride ourselves on the quality of our products and our response time to our customers' requirements.
12
MONTHS WARRANTY
From the date of purchase by the original owner, against defects in material and workmanship.
LIFETIME
TRACK MAINTENANCE
Lifetime track maintenance after the warranty period, with regular re-tracking.
COST
PRICE SPARE PARTS
Out-of-warranty parts are supplied at cost price, backed by special reserves.
Pre-sale services
01
Professional and technical consultation and communication
02
Equipment or components selection and calculation
03
Product application solutions recommendations
04
Engineering solutions
Maintenance service during warranty period
1
After the purchase of products, Cumond machinery provides timely installation guidance.
2
Warranty is 12 months from the date of purchase by the original owner against defects in material and workmanship.
3
Within warranty, any problem caused by the defects of the machine itself, Cumond machinery will offer its service until the problem is solved.
4
Warranty excludes coverage against electrical damages due to power surge, voltage drop or spike, power outage, irregular power and improper use of extension cords and/or a portable generator.
5
Warranty covers replacement parts only. Shipping cost is not included.
6
Warranty excludes coverage against malfunctions caused by water scale problem due to local water conditions.
7
Maintenance and manual instructions must have been carried out properly to be eligible for this warranty.
8
All claims shall be governed by our warranty terms.
Maintenance service outside warranty period
1
Lifetime track maintenance.
2
Provide equipment parts at cost price.
3
Maintenance activity by cost only; spare parts supported by special reserves.
4
Customer information is permanently archived, with regular tracking and re-tracking services.
Not sure which machine fits your job?
Send us your cleaning requirement and we will recommend the right model.
